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The Foundry

The method

OperatorOS™: the system behind better Venue Yield.

Venue Yield™ is the measure. OperatorOS™ is the method. Venue Yield explains what we measure. This page explains how the work is actually run.

One business, not eight separate departments

OperatorOS™ is The Foundry's structured process for analysing and improving hospitality businesses.

Instead of looking at each area in isolation, OperatorOS identifies how they interact.

OperatorOS is designed to identify the commercial relationship between decisions, rather than optimising one metric at the expense of another.

OperatorOS™

Meet OperatorOS™

The system behind better Venue Yield™.

OperatorOS™ is The Foundry's structured process for analysing and improving hospitality businesses.

Instead of looking at each area in isolation, OperatorOS identifies how they interact.

  • Increasing sales may be pointless if the additional revenue requires disproportionate labour.
  • Reducing labour may damage customer experience and decrease spend.
  • Aggressive promotions may increase revenue but weaken gross profit.
  • A cheaper supplier may reduce product quality and customer retention.

OperatorOS is designed to identify the commercial relationship between decisions, rather than optimising one metric at the expense of another.

One system, connected modules

  • Revenue
  • Margin
  • Labour
  • Customer
  • Trading
  • Marketing
  • Digital
  • Operations

Brought together across

  • Commercial performance
  • Operations
  • Pricing
  • Purchasing
  • Labour
  • Marketing
  • Customer behaviour
  • Digital
  • Technology
  • Growth strategy

The OperatorOS process

Baseline → Diagnose → Quantify → Prioritise → Optimise → Measure.

Six stages, run as a continuous loop. Each cycle starts from the position the last one finished in.

01 — Baseline

Understand where you are.

Establish the commercial baseline.

OutputCurrent Venue Yield™ baseline

Review

  • Revenue
  • GP
  • Labour
  • Customer behaviour
  • Sales mix
  • Trading patterns
  • Marketing
  • Digital
  • Supplier costs
  • Operating model

How opportunities get prioritised

  • High impact · Low complexity

    Do first.

  • High impact · High complexity

    Plan carefully.

  • Low impact · Low complexity

    Quick wins.

  • Low impact · High complexity

    Usually deprioritise.

Technology inside OperatorOS

Operator judgement, supported by the right tools.

OperatorOS™ is not a single piece of software. It is The Foundry's commercial optimisation methodology, bringing together the information and systems that show how a hospitality business is actually performing.

Depending on the venue and the scope of the review, this may include EPOS data, purchasing and supplier information, rotas and payroll, booking data, customer activity, marketing performance, operating costs and specialist tools developed for particular commercial problems.

For stock-related analysis, The Foundry can use StockLens AI — our hospitality stock-intelligence platform — to support the examination of product usage, variance, stock performance, recipe costing and gross-profit opportunities.

StockLens AI supports specific parts of OperatorOS™ where relevant. It does not replace the wider commercial analysis or operator judgement behind a Venue Yield Review™.

Information and tools that may feed in

  • EPOS
  • Purchasing and suppliers
  • Rotas and payroll
  • Bookings and customers
  • Marketing and digital
  • Operating costs
  • StockLens AI

OperatorOS™

What comes out

  • Commercial baseline
  • Identified opportunities
  • Priority actions
  • OperatorOS™ Improvement Plan
  • Measurement

Specialist tool

StockLens AI

Stock intelligence for hospitality operators.

StockLens AI is a hospitality stock-analysis platform developed by The Foundry. Where relevant, it can be used within OperatorOS™ to support the review of stock movement, product usage, variance, recipe performance and gross-profit opportunities.

Potential applications

  • Stock variance
  • Product usage
  • Missing stock
  • Wastage indicators
  • Recipe costing
  • Expected versus recorded usage
  • Stock performance
  • GP analysis
  • Pricing and sales mix

Applied only where relevant to the venue, available data and agreed scope.

Explore StockLens AI
StockLens AI recipe-based variance screen showing measured ingredients alongside units sold, expected usage and a flagged variance result.

Venue Yield™ is the destination.

OperatorOS™ is how we get there.

Venue Yield Review™

Find out what your venue is really capable of.

From £1,495

A structured commercial review designed to understand how effectively your venue converts its resources into commercial return.

What we look at

  • EPOS data
  • Purchasing
  • Supplier pricing
  • Rota and payroll
  • Opening hours
  • Menus
  • Product pricing
  • Marketing spend
  • Booking data
  • Customer data

What you receive

  • Venue Yield Score™
  • Commercial baseline
  • Key findings
  • Performance gaps
  • Identified opportunities
  • Priority actions
  • OperatorOS™ Improvement Plan

Where stock performance is relevant to the review and suitable information is available, StockLens AI may be used to support stock, usage, variance and GP analysis. The tools used depend on the venue, the information available and the agreed scope of the review.

Venue Yield Review™

The Example Arms · Community pub with food and function room

Illustrative example
67/ 100
Customer Yield63
Labour Yield58
Stock Yield72
Trading Yield61
Space Yield69
Marketing Yield76

Top commercial opportunities

  • Pricing and sales mix
  • Labour deployment by daypart
  • Unused function and terrace capacity

Quick wins

  • Reprice the six highest-volume, lowest-margin lines
  • Move two of the weakest labour hours out of a quiet daypart

OperatorOS™ 90-Day Plan

Days 0–30 quick wins and pricing. Days 31–60 sales mix, purchasing and retention. Days 61–90 space, marketing and measurement against the baseline.

Commercial leakage

Where is performance leaking out of your business?

Not all lost profit appears as an obvious cost.

OperatorOS™ is designed to identify these leaks and prioritise the ones worth fixing.

  • Incorrect pricing
  • Excessive labour
  • Low-margin product mix
  • Poor supplier terms
  • Wastage
  • Quiet trading periods
  • Weak booking conversion
  • Unused space
  • Poor customer retention
  • Ineffective marketing
  • Unnecessary software
  • Missed private hire
  • Poor CRM utilisation

Execution

Insight without execution changes nothing.

Once OperatorOS™ identifies what needs improving, The Foundry can help deliver the work required.

  • Commercial

    • Pricing
    • Margin
    • Supplier review
    • Labour
    • Growth planning

  • Marketing

    • Campaigns
    • Social media
    • Events
    • CRM
    • Paid media
    • Customer acquisition

  • Creative

    • Branding
    • Artwork
    • Menus
    • Campaign creative
    • Content

  • Digital

    • Websites
    • Booking funnels
    • Analytics
    • AI
    • Automation
    • Internal tools

Creative and digital work exists to support commercial objectives — not as standalone vanity output.

OperatorOS Growth Partner™

Continuous commercial optimisation.

From £1,495 per month

Hospitality performance changes constantly. Supplier costs move. Labour changes. Customer behaviour changes. Competitors change. Trading patterns move.

Venue Yield™ should not be measured once and forgotten.

Think of it as an external commercial function for your hospitality business.

  • Monthly Venue Yield™ review
  • KPI tracking
  • EPOS, GP and labour analysis
  • Pricing and purchasing
  • Customer and CRM strategy
  • Marketing and events
  • Digital optimisation
  • Monthly strategy and implementation support

Specialist tools, including StockLens AI, may be used where relevant to the venue, the available information and the agreed scope.

OperatorOS · commercial performance view

Illustrative example

  • Venue Yield Score™

    67

    / 100

    +6

  • Revenue Yield

    £412

    per opening hour

    +4%

  • Labour Yield

    £58

    revenue / labour hour

    +7%

  • Gross Profit

    68.4

    % blended

    +1.2pp

  • Spend / Customer

    £18.40

    average

    +£0.90

  • Trading Session

    Thu–Sat

    strongest contribution

OperatorOS and technology, answered

Is OperatorOS software?

No. OperatorOS™ is The Foundry's commercial optimisation methodology. It brings together operator judgement, commercial analysis, venue data and relevant technology. Tools such as StockLens AI may support particular parts of the process, but OperatorOS™ is not a single software product.

Do I need StockLens AI to work with The Foundry?

No. StockLens AI is used only where it is relevant to the venue and the agreed scope. A Venue Yield Review™ may use information from EPOS, purchasing, payroll, bookings, marketing and operating systems without requiring StockLens AI.

What can StockLens AI support?

StockLens AI can support stock-related analysis, including product usage, variance, missing stock, recipe performance and potential GP opportunities. Its outputs are considered alongside the wider commercial and operational picture.

What could your venue yield?

Start with a Venue Yield Review™. You get a structured view of where the commercial return is being lost, and a plan for what to do first.

See pricing